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| Privacy Policy Statement |
This is the Privacy Policy for Spiegel Catalog, Inc.
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Shopping on-line has changed our lives. At Spiegel your trust and satisfaction is of the utmost importance. Because we respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner.
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We suggest that you review this Privacy Statement periodically as we may update it from time to time. This policy was last revised on October 6, 2005.
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What information do we collect?
How do we use your information?
Third party merchants "Presented by Spiegel"
How do you know your information is secure?
How can you update your information?
Children's Privacy
Changes to this privacy statement
Conflict in terms
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What information do we collect?
Every time you visit our Web site, our Web server automatically collects the following non-personally identifiable information: your Internet service provider’s address, the referring URL and, information on the pages you access on our site.
We also collect personally identifiable information that you provide, such as survey information and information you provide when you make a purchase, register your e-mail address or sign-up for sweepstakes or contests. If you have visited our site before and provided us with your email address, we collect information on what pages you access or visit while on our site.
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How do we use your information?
The information we collect is used:
- to generally improve the content and layout of our Web site
- to improve the content and layout of our Web site for individual visitors
- to notify you about updates to our Web site
- to contact you for marketing purposes
- in some instances, shared with other organizations for marketing purposes
- for internal review
When you supply us with personal
information to request a catalog or order a product, the
information you provide will be added to our customer file.
You may receive periodic mailings or telephone contact from us
with information on new products and services, discounts,
special promotions or upcoming events that we offer. If you do
not want to receive such mailings or telephone contact from
us, then please Click Here for information on where to
reach us to remove yourself from our contact list.
We may send you e-mail with
information on new products and services, discounts, special
promotions or upcoming events that we offer. If you do not
wish to receive such e-mail in the future, please
Click Here for information on where to
contact us to remove yourself from our email list or, click on
the "opt-out" link on any e-mail you receive from us. Please
note that when you make a purchase and provide us with your
e-mail address, we may send you confirmation of your order via
e-mail even if you have chosen not to receive future email
from us about our products and services. We may also contact
you by mail or telephone if we have questions about your order.
We may provide your name, address and
phone number (but not your e-mail address) to a select group
of companies whose products you may find of interest. If you
do not want us to share this information with these companies,
we can put you on our "do-not-share" or "do not call" lists.
Please Click Here for information on where to
contact us if you do not want us to share this information
with third parties.
In some instances, we use third party
companies to help us in providing our products and services to
you, to assist us in managing customer information, to fulfill
promotions and to communicate with you. Some of these vendors
are given access to some or all of the information you provide
to us, including your e-mail address, and may use
cookies
on our behalf. These vendors are
contractually restricted from using your information in any
manner, other than in helping us to provide you with the
products and services available from Spiegel. For more
information about these companies,
Click Here.
Spiegel may participate with certain reputable companies who offer you the ability to establish a membership that would enable you to participate in travel and entertainment programs. If you elect to activate a trial membership in the Spiegel Privilege Pass program we will provide your name, address and credit card information to Encore Marketing International, the Spiegel Privilege Pass service provider. Spiegel is not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest you review the privacy policy of each company with whom you may be considering a membership.
We may share information with
governmental agencies or other companies assisting us in fraud
prevention or investigation. We may do so when: (1) permitted
or required by law; or, (2) trying to protect against or
prevent actual or potential fraud or unauthorized
transactions; or, (3) investigating fraud which has already
taken place. The information is not provided to these
companies for marketing purposes.
In the event that there is a change in
control of Spiegel Catalog, Inc., or, if all, or substantially
all, of the assets of Spiegel Catalog, Inc. are sold to a
third party, we may transfer the information on our customer
file to the third party. This information may include your
name, mailing address and email address among other
information. Please know that if such a transfer takes place,
the third party acquiring the information will be advised of
your preferences about how we use your information. After the
transfer takes place, use of your information is subject to
the privacy statement of the third party that acquires it. You
should check that company's privacy statement for information
on how it will use your customer information.
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Third party merchants "Presented by Spiegel"
If you make a purchase from a Merchant Site with a link originating from the Spiegel site or a Merchant catalog or website "presented by" Spiegel, the information you provide to that Merchant, such as your credit card number and contact information, is provided to the Merchant and not to Spiegel. Providing this information to the Merchant enables the transaction to take place. However, you should know that the Merchant may, if you do not advise them to the contrary, share your name and postal and email addresses with third parties, including Spiegel. You should also know that these Merchants have their own privacy and data collection practices and are not covered by the Spiegel privacy statement.
Merchants on the Spiegel site and those Merchants, who send catalogs or host websites "presented by" Spiegel, have separate privacy and data collection practices. We have no control over and therefore no responsibility or liability for these independent policies. For more information regarding Merchants appearing on Spiegel or other Merchants who send catalogs or host websites "presented by" Spiegel and their privacy policies, please see the Merchant's home page and click on their Information link or review the customer service section of any catalog you may receive from the Merchant.
Merchants that have links on the Spiegel site may collect personally identifiable information about you. The information practices of these Merchants are not covered by the Spiegel privacy statement.
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How do you know your information is secure?
When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, then your site is secured through Secure Sockets Layer. We use industry-standard encryption technologies when transferring and receiving your information on our site. If you do not see one of these icons, please contact your Internet service provider. When we transfer and receive certain types of sensitive information, such as financial information, we will redirect you to a secure server and notify you through a pop-up screen on our site.
We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure.
Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
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Children's Privacy
Spiegel does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us through any part of our Web site, and we know that the person submitting the information is a Child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.
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How can you update your information?
We will provide you access to the following information if you send us an e-mail, call us or write to us:
- financial information (such as credit card account information)
- unique identifier information (customer number or password)
- transaction information (dates on which you made purchases, amounts and types of purchases)
- contact information (name, address, phone number)
We will evaluate each request and reply in an appropriate manner and form of communication that ensures the security of the information you have requested.
Click Here for Contact Information.
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Changes to this privacy statement
From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Statement. If our information practices change at some time in the future we will post the policy changes on the privacy page of our Web site to notify you of these changes. You should check our Web site periodically for more information on how we use the data we collect.
If there is a material change in the manner we use data we collect, we will update this Privacy Statement to reflect these changes.
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Conflict in terms
It is our goal to make our privacy practices easy to understand. We have created this easy-to-read Privacy Statement with that goal in mind. Some browsers utilize privacy enhancing technology to translate our Privacy Statement into a computer readable format. The technology then requires that the computer format be translated back into human readable format for you to read. This translation back into human readable format is often referred to as a "Policy Summary". It is possible that through these translations, the Policy Summary may unintentionally end up being inconsistent with the Privacy Statement upon which it is based. It might fail to address an issue or it might address an issue not raised in our Privacy Statement. For this reason, you should rely on our Privacy Statement as the most accurate and definitive description of our practices.
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Contact us
To contact us for any reason, including a request to be added to or taken off a list, or if you have any concerns or questions, please contact us:
- By mail:
Spiegel Customer Satisfaction
One Spiegel Avenue
Hampton, VA 23630-5367
- By phone:
1.800.474.5555
- By e-mail:
clientservices@spiegel.com
Special Note: When you contact us, please provide us with your exact name and address as it appears on correspondence you have received from us.
Click here to unsubscribe to Spiegel e-mail.
We are an active member of the Direct Marketing Association.
Click here for additional privacy information from the DMA. If you feel that this site is not following its stated information privacy policy, you may contact us at the above address(es) or phone number or at
clientservices@spiegel.com or you may contact the DMA's Committee on Ethical Business Practices at
mgoldberger@the-dma.org.
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